Alpine-raven

Last Updated: 15 September 2026

Introduction

Alpine-raven ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using our website or engaging our services, you consent to the practices described in this policy. We encourage you to read this document carefully to understand our approach to your personal data.

Information We Collect

We collect information that you provide directly to us, including:

Name and contact details (email address, postal address)
Information about your current vehicle and driving habits
Service preferences and consultation requirements
Payment information for service fees
Communications you send to us

We also collect certain information automatically when you visit our website:

IP address and browser type
Pages visited and time spent on our site
Referring website addresses
Device information and operating system

How We Use Your Information

We use the information we collect for the following purposes:

To provide and improve our consultation services
To communicate with you about your enquiries and bookings
To process payments and maintain records
To send you relevant information about our services, where you have consented
To analyse website usage and improve user experience
To comply with legal obligations

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

With service providers who assist in operating our business (payment processors, email services)
When required by law or to respond to legal process
To protect our rights, privacy, safety, or property
In connection with a business transfer or merger

Any third parties with whom we share data are contractually obligated to protect your information and use it only for specified purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Secure access controls and authentication
Regular security assessments
Staff training on data protection

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Consultation records are typically retained for seven years following the completion of services.

Your Rights

Under Australian privacy law and, where applicable, international regulations, you have certain rights regarding your personal information:

Access to your personal information we hold
Correction of inaccurate or incomplete information
Deletion of your information in certain circumstances
Objection to certain processing activities
Withdrawal of consent where processing is based on consent

To exercise these rights, please contact us using the details provided below.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Alpine-raven
Level 12, 345 George Street
Sydney NSW 2000
Australia

Email: [email protected]

Complaints

If you believe we have not handled your personal information appropriately, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.