GDPR Compliance
Information for visitors from the European Economic Area
Last Updated: 15 September 2026
Our Commitment to GDPR
Although Alpine-raven is based in Australia, we are committed to protecting the privacy of all our website visitors and clients, including those from the European Economic Area (EEA). This page provides additional information about how we handle personal data in accordance with the General Data Protection Regulation (GDPR).
Data Controller
For the purposes of GDPR, Alpine-raven acts as the data controller for personal information collected through our website and services. Our contact details are:
Alpine-raven
Level 12, 345 George Street
Sydney NSW 2000
Australia
Email: [email protected]
Legal Basis for Processing
Under GDPR, we must have a lawful basis for processing your personal data. We rely on the following legal bases:
- Consent: Where you have given clear consent for us to process your personal data for specific purposes, such as receiving marketing communications.
- Contract: Where processing is necessary for the performance of a contract with you (such as providing consultation services you have requested).
- Legitimate interests: Where processing is necessary for our legitimate interests, provided those interests are not overridden by your rights. This includes website analytics and security.
- Legal obligation: Where processing is necessary to comply with legal obligations.
Your Rights Under GDPR
If you are located in the EEA, you have the following rights regarding your personal data:
Right to Access
You have the right to request a copy of the personal data we hold about you. We will provide this information free of charge within one month of receiving your request.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
Right to Erasure
You have the right to request deletion of your personal data in certain circumstances, including when the data is no longer necessary for the purposes for which it was collected.
Right to Restrict Processing
You have the right to request that we restrict processing of your personal data in certain circumstances, such as while we verify the accuracy of data you have challenged.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to Object
You have the right to object to processing of your personal data in certain circumstances, including processing based on legitimate interests or for direct marketing purposes.
Rights Related to Automated Decision-Making
You have the right not to be subject to decisions based solely on automated processing that produce legal effects or significantly affect you. We do not currently engage in such automated decision-making.
International Data Transfers
As we are based in Australia, personal data collected from EEA visitors will be transferred to and processed in Australia. Australia has been recognised by the European Commission as providing an adequate level of data protection.
Where we use third-party service providers who may process data outside the EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law. When determining retention periods, we consider:
- The nature and sensitivity of the data
- The purposes for which we process the data
- Legal and regulatory requirements
- Operational needs
Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures are reviewed and updated regularly to maintain appropriate security.
Data Breach Notification
In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of individuals, we will notify the relevant supervisory authority without undue delay and, where feasible, within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk, we will also notify affected individuals directly.
Exercising Your Rights
To exercise any of your GDPR rights, please contact us using the details provided above. We may need to verify your identity before processing your request.
We will respond to your request within one month. If your request is complex or we receive multiple requests, we may extend this period by up to two months, but we will inform you of any such extension.
Complaints
If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with a supervisory authority. If you are located in the EEA, you can contact your local data protection authority.
Changes to This Information
We may update this GDPR information from time to time. Any changes will be posted on this page with an updated effective date.